Policy Brief Issue 27: eSanjeevani, the National Telemedicine service: Bridging healthcare gaps in India

– eSanjeevani was developed primarily to tackle the challenges of inequitable healthcare access and the shortage of healthcare professionals in India 

– The ‘one application’ approach ensured that only one application is used for the national telemedicine service delivery, thus ensuring interoperability among different healthcare systems 

– Provider-to-provider types of teleconsultations, involving healthcare workers at primary healthcare facilities and doctors at tertiary healthcare facilities, allows eSanjeevani to address the digital literacy challenges prevalent in rural India. 

– One key enabling factor for the implementation of eSanjeevani was the establishment of dedicated workforce solely for digital service delivery, thereby preventing an undue burden on the existing workforce