– NUHS telemedicine service was developed to improve patients’ and caregivers’ convenience in accessing patient care and to prepare for future crises that hinder in-person clinical consultation
– The key enablers of the telemedicine service were mainly due to strong cross-collaboration between the cross-functional delivery teams in NUHS and Synapxe Pte. Ltd. that supports technical development of the service and Covid-19 that increased the uptake
– An automated scheduling process, namely the Virtual Consultation Platform, has helped to alleviate the burden of healthcare providers’ staff due to the additional work process of telemedicine provision
– NUHS is exploring the use of telemedicine that will be expanded beyond existing outpatient appointments